Frequently Asked Questions
What is MySchool?
MySchool student information system is available online to help K12, primary and secondary schools centralize and streamline their operation. It speeds up schools' tasks and gives all staff, students and parents secure, effortless access to their data. With fantastic support, MySchool school management software is loved by its customers.
Who is MySchool designed for?
The MySchool platform is an all-in-one student information system designed specifically for K12, primary and secondary schools. MySchool is not suited to training schools like yoga or music schools.
Do you offer training and support?
Support forms the backbone of our service. We have help material which is embedded in your application as well as a knowledge base. Our support team is also available to answer any questions and will guide you through your implementation. Our customers have 24/7 access to our ticketing system and phone support between 8:30am and 12pm CET. We also provide 24 hour emergency phone support.
How secure is MySchool?
Protecting your data is our top priority. We use modern advanced security measures in both our technology and development environments. We're ISO27001 certified which means our security measures are based on globally recognised security standards and fully audited by external auditors on a regular basis.
How does MySchool pricing work?
We charge a fixed annual subscription rate per active student and choice of modules.
This includes training and support.
Parent, teacher and staff accounts are free.
We charge a one-off onboarding fee.
There is a charge per SMS if you decide to use our communication platform.
Do I need to install any software?
No. MySchool is a web application accessible through your browser. This means you can access it from any web-enabled device.
What happens to the information when the scholastic year is rolled-over?
All historical data is kept and none of it is deleted. All the relevant users have access to their data.
Is student information kept over the years?
Yes, and it is easily accessible. You can see the history of a student from the moment they join until they leave. Deletion of data is fully in your control.
What browsers do you support?
We support recent versions of Safari, Firefox, Chrome and Microsoft Edge.
I'm a parent, can I get MySchool?
You can use MySchool if your child's school has it set up.
Do I have to sign up for a fixed term?
MySchool subscriptions are annual. Contact us to discuss your specific needs.
How can I pay for the subscription?
We accept payment via bank transfer and through Visa though additional processing fees will apply.
How do I get started?
Get in touch with us. We can give you a demo of the system and answer all your questions.
